KardiaCare™

KardiaCare Device Replacement Details (US Only)

If you damage, lose, or have your device stolen, you have the ability to replace your device with a new or functionally equivalent replacement device for a discounted purchase price of $19.99. Devices still covered by AliveCor’s 1-year warranty will remain eligible for replacement at no charge subject to the terms of AliveCor’s warranty.

To request a replacement, call the AliveCor customer service number at (855) 338-8800.

Device Replacement Limitations

• As a KardiaCare member, you are eligible to replace your device once every 12 months for as long as you have an active KardiaCare Membership and upon payment of $19.99 for each replacement device. Each new 12-month period begins on the date the replacement device is shipped to you.
• Each request for device replacement must be made and redeemed by the user that is associated with the KardiaCare membership.
• AliveCor’s warranty does not extend to devices replaced under a KardiaCare membership. However, if a device is still under warranty at the time of replacement under a KardiaCare membership, the warranty shall apply to the replacement device for the period remaining on the warranty period of the originally purchased device.
• Device replacement is only available to US customers.